What are your consultation fees and are you registered with my health fund? Please see here for our therapists individual fees and the health funds they are registered with.
Do you have a cancellation policy? Yes we do. Once you have booked an appointment with us it means that we have reserved time in our schedule exclusively for you. If you cancel your appointment less than 24 hours before it is scheduled to take place, you will be required to pay for the full appointment. If you arrive at your appointment and you are clearly unwell or infectious, your appointment will be postponed. You will be charged for this appointment. So please call us as soon as you are feeling unwell.
I have a cold or maybe its flu should I have a massage? Due to the outbreak of Coronavirus (covid-19) we are asking anyone with flu-like symptoms to let us know. If you do show signs of infection when you arrive we will assess your symptoms and request a postponement of your treatment on the spot if we feel you are not well enough. You will be charged for this appointment, so it is imperative that you call us first. If you don't have Covid but you are still unwell you should not have a massage particularly if you are experiencing aching muscles and joints. If you have a head cold and you are feeling ok, not coughing or sneezing and feel you can comfortably lie face down please call us so we can discuss your symptoms.
Do you have gift vouchers? Yes we do. Gift vouchers can be easily arranged by either calling or emailing the clinic. There are two types of gift vouchers. The gift card, this can be collected from the clinic or the gift voucher letter, this can be emailed to either the purchaser or the recipient. These vouchers can be processed quickly so if you are late in organising a gift nobody will ever know. All gift vouchers are valid for 3 years and must be presented upon arriving. Please see gift voucher terms and conditions here.
What is the difference between a Swedish massage and deep tissue massage? Swedish Massage is a system of lighter long strokes, kneading and friction techniques on the more superficial layers of the muscles. Deep Tissue massage is a technique that releases chronic patterns of tension in the body through slow strokes and deep finger and elbow pressure either following or going across the grains of muscles, tendons, and fascia. For more information on our individual services please see the services page
Will the massage hurt? This depends on the type of massage and the depth of the strokes. A light, relaxing massage doesn't probe very deep into the muscles and shouldn't hurt. A deeper remedial massage or a really deep tissue massage can sometimes be a little uncomfortable. With that being said, there is a 'thats a good hurt' pain and a 'stop it, it really hurts' pain and massage should always stay in the 'feels good' hurt range. Pain can be an indication that the muscle is possibly injured or inflamed and pressure should be adjusted. Also, pain can cause you to tighten up and negate the relaxing effects of the massage. The most effective and deepest massage always works with your body's natural response, not against it. It is very important to let your therapist know if you are finding the massage too painful.
Should I be quiet during our massage, or can I talk? Whichever you prefer. There is no rule that says you have to remain quiet during a massage nor is there one that says you have to make small talk with your therapist. Some people find it impossible to relax while chatting and prefer to focus on the massage or possibly even drift off to sleep a little. Others are perfectly capable of relaxing while chatting and enjoy the conversation. Some people chat a little here and there and remain quiet for the rest of the session. All are perfectly acceptable. Our rule as a therapist is that we minimize conversation but if the client on our table wants to talk, we are happy to converse with you. You can usually tell when the person is done talking and wants to remain quiet for a bit. It is never rude to remain quiet the whole time.
I’ve had massage before and to be honest, I wasn’t all that impressed. Why should I make an appointment for another? Massage isn’t just about the kind of service you are receiving, more importantly is about whom you are receiving the service from. Every massage therapist has a different touch and a different way of perceiving your needs while you are on the table. Sometimes it takes a little while until you find the right therapist for you. It is very important to remember, however, that the therapist is not a mind reader and each client is different from the next. Things like room temperature, music, pressure and touch can make your experience either a positive or negative one but it is important to tell the therapist if there is something you are not happy with or something you would like. So speak up! Every client is different from the next. While one person may find the room temperature perfect, the very next person may find it too warm or cold. It is important to express your needs verbally in order to get the most out of your session.
How often should I get a massage? Ultimately this depends on what your lifestyle, schedule and budget will allow. You should come up with a schedule that realistically fits in to what your personal needs are. Everyone uses their bodies differently and therefore needs a different level of care. If you are dealing with chronic pain issues, are an avid athlete, or have high levels of stress in your life then weekly or bi-weekly sessions are most ideal. If you are in good health, experience very little pain and are just seeking wellness maintenance then monthly sessions would be fine. Sometimes a more frequent massage is required if the initial reason for a massage is pain or an injury . Once it is treated a maintenance massage, for example monthly sessions can be arranged. The important thing is to set up a regular schedule to maintain your body.
How will I feel after our session? Once again everyone is different but most people leave the session feeling somewhat disoriented and groggy. This will lift after a little while and you should be left feeling more relaxed and centered. Sometimes you will feel sleepy and relaxed for the rest of the day, other times you may feel energised and renewed. In the case of deep work and pain specific treatment you may feel a little sore the next day, it can take 24 to 48 hours after your session to feel the benefit of the treatment. This is completely normal and should not alarm you, it is part of the process of unwinding tension patterns and relieving chronic or acute pain. You should always be sure to drink plenty of water following a massage in order to keep your muscles hydrated and to flush out of your body toxins that were released during your massage.
Suite 100, Roma Arcade 413-417 New South Head Rd Double Bay NSW 2028